Help Center

1.1 How do I upload my ad?

Go to the Upload Ad page, choose your file (PNG, JPG, MP4), and follow the steps. The system automatically checks file size, duration, and compatibility.

1.2 What are the supported formats?

We support:

• Images → JPG / PNG
• Videos → MP4 (max 10 seconds)

2.1 What payment methods do you accept?

Payments are processed through PhonePe. We support UPI, cards, net banking, and wallets.

2.2 I was charged twice. What should I do?

Duplicate payments are rare but possible. Contact us with your payment reference number and we’ll resolve it within 48 hours.

2.3 Will I receive an invoice?

Yes. After every successful payment, you will receive a PhonePe transaction receipt.

3.1 Why was my ad rejected?

Ads may be rejected if they contain:

• Adult or explicit content
• Political messages
• Copyright violations
• Illegal or harmful products
• Poor image quality or unreadable text

3.2 How long does approval take?

Most ads are approved within 10–30 minutes. If we need clarification, we will contact you.

4.1 My ad didn’t appear on the screen. What should I do?

If there’s an issue with display due to technical downtime or operational errors, we will reschedule your plays or compensate accordingly.

4.2 How can I check if my ad is live?

You will receive a confirmation message once your ad is scheduled. A live-tracking dashboard will be added soon.

5.1 File upload is not working

Try the following:

• Ensure your file is under the allowed size
• Use a supported format (JPG/PNG/MP4)
• Upload using stable internet
• Try again after 2–3 minutes

5.2 Video rejected for duration

Videos longer than 10 seconds are automatically rejected. Trim your video and re-upload.

If you need further help, reach out to us:

• Email:support@projectads.in
• Instagram:@projectads.in
• Call or WhatsApp:+91 92782 43597
• Mohammad Rahil Iqbal

Our support team typically responds within 1–6 hours.